Following an initial needs analysis and service design process in 2021-22, a GP telehealth model was identified to pilot in communities that were experiencing difficulties accessing after-hours GP services.
The Murrumbidgee Primary Health Network’s GP telehealth after-hours service pilot, delivered by HealthAccess, is also available in the Carrathool and Leeton Shires, and Edward River Council.
The service is available by calling 1800 272 767, and operates weeknights between 6pm and 10pm, and weekends and public holidays between 12pm and 4pm.
Uptake of the service has been increasing, with positive feedback from both patients and local general practitioners.
Integration and partnerships executive Narelle Mills said MPHN was closely monitoring the pilot project to identify outcomes for both the community and general practices across the pilot areas.
“The service is available to community members and residential aged care facilities within the pilot locations, with patients accessing the service able to request their care information be provided to their regular GP to ensure continuity of their care,” Ms Mills said.
In 2022 MPHN undertook the co-design of regional pilot models focusing on a small number of communities identified as needing increased access to after-hours services.
Pilot locations for the services were identified as having limited or no after-hours GP service, a reliance on hospital and emergency GP rosters, transport issues requiring ambulance callouts, and other barriers to access such as health literacy, workforce, and affordability.
The pilot program will run until December 31, 2023.
“During this time, we will closely monitor the uptake of the program and consider options to extend the service, including potential expansion to additional locations,” Ms Mills said.
For more information, visit mphn.org.au/health-access.
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