The award is given to dealerships that excel in proportional performance measures that, depending on the dealer’s location, include sales, after sales and customer experience.
De Maria dealer principal Frank De Maria said he was very proud and humble to have received the award for the second year running.
“Our family business strives to give the very best experience not only when purchasing a new car but also following up with excellent service,” he said.
“In a small country community this has been a consistent priority of our business to provide this level of service and this has been supported by third-generation customers who continue to support us.”
Four awards are given nationally to those in metro areas, three in provincial areas and one rural dealer. De Maria falls under the rural category, and was up against 184 other dealerships for the win.
Karl De Maria said it was an extra special honour, as global Mitsubishi Motors president Takao Kato came over from Japan to present the award.
“Even Takao, he said ‘Oh, you’re the best of the best in these categories’,” he said.
“Having not just consistently reached them (measurement targets), we smashed them ... they work it out on percentages to make it a fair and even playing field for everybody.”
“Being number one at that, it’s like a huge achievement.’’
“Recipients of this award have demonstrated an engagement and willingness to work with us through challenging business conditions,” said Shaun Westcott, Mitsubishi Motors Australia CEO.
“They embody exactly what it means to be part of the Mitsubishi Motors network.”
Karl attributed the reason for their win as “just doing what we do”.
“Best practices always come forward, and dad’s always strived to have customer comes first, regardless of who they are,” he said.
“We do treat everybody the same and try to do the best for everybody.’
10°C